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EHR-integrated · HIPAA-aligned · From $999/month

A virtual front desk that runs your phones, not just answers them.

Our virtual front desk service handles scheduling, eligibility verification, prior authorizations, and patient calls for healthcare practices. The team integrates with your EHR and matches your local business hours, so you can replace one or two front desk hires without losing the patient experience.

Get a Setup Plan Call (307) 243 2190
Practices typically save up to $35,000+ per year vs in-house staffing
HIPAA-Aligned · No Obligation
Get a Setup Plan & Quote
Two minutes to fill out. A specialist will reach out within one business day with pricing and a setup plan.
Most practices go live within 7 to 10 business days
🔒 Your data is reviewed under a signed BAA. Never shared. No sales pressure.
If your front desk looks like this

Front desk problems
that don't go away with another hire

Every practice we work with showed up with one or more of these. Adding more in-house staff rarely fixes them. A trained virtual team does.

Calls going to voicemail

Patients hang up and reschedule with someone else. Industry research estimates each missed call costs a medical practice roughly $200 in lost patient lifetime value, and that adds up fast.

Eligibility checks done same-day

Verifications happen the morning of the visit, not 48 hours ahead. Coverage surprises at check-in cause same-day cancellations and write-offs.

Prior auth backlog growing

PAs sit in a queue while patients wait for procedures. Your front desk doesn't have time to chase payers and follow up on every case.

Front desk turnover

You hire, train, lose them in 6 months, and start over. Patient experience suffers every time. Average cost to replace a front desk hire: $4,000+.

What's included

Everything your front desk does,
handled by our team

A complete remote front desk operation. Trained, supervised, and integrated with your EHR before going live.

Appointment scheduling

New, follow-up, and recurring appointments scheduled directly in your EHR with no double-booking and proper visit-type matching.

Insurance eligibility verification

Coverage verified 48 hours before the visit. Copays, deductibles, and authorization requirements confirmed and noted in the chart.

Prior authorization processing

PA submissions, follow-ups, and appeals, handled end to end. We track every case and chase the payer until approval or denial.

Inbound and outbound patient calls

Every call answered live during business hours. Appointment reminders, no-show follow-ups, and recall outreach handled automatically.

Daily reporting and oversight

Daily summary of calls handled, eligibility checks completed, and PAs in flight. Direct line to a dedicated supervisor for any issues.

Cost Comparison
One virtual front desk replaces 1–2 in-house hires.
A typical full-time front desk hire costs $48,000+ per year fully loaded (BLS medical receptionist wages + ~25% for benefits, taxes, training, and equipment). Virtual front desk starts at $11,988 per year. Add-ons bring most practices to $18,000 to $24,000 total.
Up to$35K+
average savings
per year
  • No payroll, taxes, or benefits
  • No turnover, no retraining
  • No equipment or workspace
  • Scales up without new hires
How it works

From signed contract to
going live in 7 to 10 days

Onboarding is fast because we have done it many times. Your practice keeps running. We come in, learn your workflow, and take over.

01

Discovery call

30 minutes. We learn your specialty, EHR, current call flow, scheduling rules, and where you need the most help. You get a written setup plan.

02

EHR integration & training

We set up secure access to your EHR, configure phone routing, document your protocols, and train the team on your specialty before any live work.

03

Soft launch (week 2)

The team starts with a subset of work, usually scheduling and eligibility, while we monitor calls and refine workflow with your team.

04

Full operation

By the end of week 2, the virtual front desk is handling full call volume. You get daily reports and a direct line to a supervisor.

Pricing

Transparent monthly pricing.
No setup fees, no long contracts.

Start with the base plan, add what you need. Most practices stay on the base plan with one or two add-ons.

Base Plan
$ 999 /month

Base coverage for a single-location practice with one to ten providers. Larger groups, multi-location practices, and specialty-specific workflows are scoped separately. Cancel anytime with 30 days notice. No long-term commitment.

Get a Setup Plan
Included in base plan
  • Appointment scheduling
  • Eligibility verification
  • Inbound call handling
  • Outbound reminders
  • EHR integration
  • Daily reporting
  • Time-zone matched
  • Mon–Fri, 8am–6pm
Available Add-Ons (priced separately) Prior authorization processing · After-hours triage · Bilingual coverage · Multi-location routing · Patient billing inquiries
Add-on rates depend on scope, candidate experience, and the level of responsibility involved. We'll quote your exact monthly cost after a short scoping call.
100%
English-fluent team
7-10 days
From signed to live
Up to $35K+
Annual savings vs in-house
95%+
Calls answered live, business hours
Common questions

What practice owners
ask before signing on

What does a virtual front desk actually do?
A virtual front desk handles the same work as an in-house receptionist: appointment scheduling, insurance eligibility verification, prior authorization requests, inbound and outbound patient calls, appointment reminders, and basic intake. The team integrates directly with your EHR, follows your practice's exact protocols, and operates within your local business hours.
Will you replace my current staff?
Up to you. Some practices use a virtual front desk to fully replace one or two in-house hires. Others use it to supplement existing staff, covering overflow, after-hours, and time-consuming tasks like prior authorizations while keeping a smaller in-person team for in-clinic patient experience. We design the staffing model around your needs.
How much does it cost?
The base plan is $999 per month, covering scheduling, eligibility verification, and inbound calls during business hours for a single-location practice with up to 10 providers. Add-ons for prior authorizations, after-hours coverage, bilingual support, and multi-location routing are priced separately, since the rate depends on the scope of work and the experience level we need to staff for. Most practices replace 1-2 full-time front desk hires with the service, saving $35,000+ per year fully loaded.
What hours are covered?
Standard coverage is Monday through Friday, 8am to 6pm in your local time zone. Extended hours, weekend coverage, and after-hours triage routing are available as add-ons. We can also handle overflow during your peak times.
Which EHRs do you work with?
We integrate with all major EHR platforms including AdvancedMD, eClinicalWorks, Athenahealth, Kareo, DrChrono, NextGen, Epic, Cerner, and Practice Fusion. The team is trained on your specific EHR and your practice's workflows before going live.
What is the patient experience like on calls?
Our virtual front desk team is fluent in English, professionally trained, and supervised throughout each shift. Calls are answered with your practice's name and follow your scripts. Time-zone coverage matches your local business hours, so patients reach a live person during the hours they expect. Onboarding includes specialty-specific training and protocol documentation before any patient call.
How long does it take to go live?
Most practices are live within 7 to 10 business days. Setup includes a 30-minute discovery call, EHR integration, phone routing configuration, protocol documentation, and team training. Week one is setup and training, week two is soft launch and full operation.
What if I want to cancel?
No long-term contracts. Cancel anytime with 30 days notice. We earn the relationship every month. Most practices stay because the math works, but you are never locked in.

Stop losing patients to
your own phone system.

A 30-minute call tells us if your practice is a fit. If it is, you get a written setup plan with pricing. If not, we will tell you that too.

Get My Setup Plan Call (307) 243 2190