Our virtual front desk service handles scheduling, eligibility verification, prior authorizations, and patient calls for healthcare practices. The team integrates with your EHR and matches your local business hours, so you can replace one or two front desk hires without losing the patient experience.
Every practice we work with showed up with one or more of these. Adding more in-house staff rarely fixes them. A trained virtual team does.
Patients hang up and reschedule with someone else. Every missed call is roughly $200 in lost revenue, and that adds up fast.
Verifications happen the morning of the visit, not 48 hours ahead. Coverage surprises at check-in cause same-day cancellations and write-offs.
PAs sit in a queue while patients wait for procedures. Your front desk doesn't have time to chase payers and follow up on every case.
You hire, train, lose them in 6 months, and start over. Patient experience suffers every time. Average cost to replace a front desk hire: $4,000+.
A complete remote front desk operation. Trained, supervised, and integrated with your EHR before going live.
New, follow-up, and recurring appointments scheduled directly in your EHR with no double-booking and proper visit-type matching.
Coverage verified 48 hours before the visit. Copays, deductibles, and authorization requirements confirmed and noted in the chart.
PA submissions, follow-ups, and appeals, handled end to end. We track every case and chase the payer until approval or denial.
Every call answered live during business hours. Appointment reminders, no-show follow-ups, and recall outreach handled automatically.
Daily summary of calls handled, eligibility checks completed, and PAs in flight. Direct line to a dedicated supervisor for any issues.
Onboarding is fast because we have done it many times. Your practice keeps running. We come in, learn your workflow, and take over.
30 minutes. We learn your specialty, EHR, current call flow, scheduling rules, and where you need the most help. You get a written setup plan.
We set up secure access to your EHR, configure phone routing, document your protocols, and train the team on your specialty before any live work.
The team starts with a subset of work, usually scheduling and eligibility, while we monitor calls and refine workflow with your team.
By the end of week 2, the virtual front desk is handling full call volume. You get daily reports and a direct line to a supervisor.
Start with the base plan, add what you need. Most practices stay on the base plan with one or two add-ons.
Full coverage for a single-location practice with one to ten providers. Cancel anytime, no long-term commitment.
Get a Setup PlanA 30-minute call tells us if your practice is a fit. If it is, you get a written setup plan with pricing. If not, we will tell you that too.